Refund Policy

• Before processing starts: full refund, no questions asked.
• After processing starts: we redo your report once at no cost if you add or correct your events.
• If your confidence comes out Low: ask within 14 days of delivery and we refund you in full.
• If we are late: you choose between getting the report within 24 hours or a full refund.

Processing starts when we begin calculating your charts, the second step on your order page. Until then you can cancel and get all of your US$ 79 back. Write to us with the email you used at checkout.

Once calculation has begun, the work is underway and we do not refund simply because the window is not what you hoped for. What we do is let you improve it: add events or correct dates and we redo the report once at no cost. More and more precise dates usually narrow the window.

Sometimes your events cannot separate two windows clearly, and the report shows a Low confidence level. If that happens and you ask for a refund within 14 days of delivery, we refund you in full. You can also choose the free redo instead.

We deliver within 3 business days. If we miss that, your order page says so and we email you. You then choose: receive your report within 24 hours, or a full refund.

UK customers agree at checkout that work starts straight away and that they lose the 14-day right to cancel once the report is delivered. The refunds on this page still apply.

Refunds go back to the card you paid with, through Stripe. Your bank may take several business days to show it. Once a refund is issued, your report link stops working.

Email [email protected] from the address you used at checkout. Our seller is JOAO VINICIUS CARVALHO LAMARCA VITRAL, sole proprietor (empresário individual) registered in Brazil, trading as Birth Time Lab. See also our Terms of Service.